LavaRock Grill House

I went back to try their Prime Sirloin Steak. I paid $17.50 for a piece of marinated 250 grams of beef. I was asked how do i want it to be done and i replied 'Medium'. The assistant was telling me it is most likely to be cooked to medium well since it is going to be served on the hot plate. I still insisted to have it as medium. The assistant then tell me for the use of hot plate, i will be charge $2. I was amazed. I never quite expect this. I still ended up paying the extra $2 for the usage of the hot plate.
I was asked whether to have it with butter rice, french fries or spaghetti. I decided to go with the spaghetti. I was expected to be shown the list of sides so i can choose from there but i did not get to do so. The assistant suggested carrot and butter garlic as side. I agreed since i did not know what are the other available sides.
The steak was served to my table in about 15 minutes. The presentation of the steak was quite 'bloody'. I cut the edge it was nicely done at medium. But when i cut the thicker part of the steak, it was kinda raw. I was glad i discovered it earlier so i can still use the hot plate to cook it a bit. I was approached by the same assistant asking me on the quality of food. I told him the steak was a bit too raw to my liking. He said, 'Next time, when you get your steak; you should cut open first and if it is too raw, then use the hot plate to cook it. I was taken aback by such an answer. If a customer wanted it as medium, whether hot plate or not, you should cook it till medium and served without question.
Would i go back again? Maybe not for now.