It was Father's Day, glad we managed to get a seat for 2 pretty quickly. We were seated at 8.10pm and started with our food selection. I guessed it has been awhile from my last visit, they now have a new soup base - sichuan hotpot. I especially love hotpot and has tried hotpots of many places, you would have guess how excited i was and of course we chose that as one of our soup base (the other was the pork bone soup).
The steamboat buffet came with free flow of coke, sprite and chinese tea. Our drinks came fairly quickly and next came with our steamboat ingredients. We prompted a wait staff for our soup and she didn't really seem to bother. We asked another wait staff and she told us we gotta wait awhile for the sichuan soup base.
Hence we waited... and waited.... and waited... Until 8.35pm it was not served to us yet, our steamboat ingredients were already exposed to the air for almost 30minutes. I signaled a senior staff and asked how long more we would need to wait. She came back to our table and advised it will be here soon.
To wait for almost 30min for the soup base totally drained out my patience. I demanded her to give a time frame and i got 5min for an answer. True enough it came within 5min. We could finally start our steamboat at 8.40pm
To highlight how Crystal Jade steamboat works, steamboat session starts at 8.00pm and end at 10.00pm. By the time the soup base came to us we were left with slightly over an hour for our food. To make the situation worse, they handed you the bill at 9.30pm, asking for immediate payment
as they are closing the cashier.
It was a total disappointment in the speed of service and sensitivity of the staff.
Did i mention the sichuan hotpot is not spicy at all
? In fact there was a tinge of sweetness, i felt i was having sukiyaki if not for the seeds in the soup that made my lips numb.
pork bone soup,fried fish skin
Date of Visit: 2013-06-16