Been here a dozen times but this should probably be my last. I wont deny how i used to enjoy the price and justifiable quality of the food, but each time i go back there i get disappointed.
Find yourself 'fighting' for food all the time with fellow diners given the large amount of diners surrounding a shared conveyor belt. Was seated at one of the few back seats before and coudn't get most of the food I wanted as it all got snapped up real quickly. Raise your hand you would say but ''sorry we do not help serve food, but you can stand up and walk over to get the food yourself" is what you will get. Yup, do that if you don't mind all the eyes on you. I did that once, all because I was rushing for time.
Lucky you if you are seated near to the chefs. But even so, don't be too happy as it depends on where the chefs want to place the food. It's either you get it first, or you don't at all. True story.
As i recall my dinner yesterday with my family (4 of us) i'm still upset. We were given those single seats near the chefs instead of the normal table and i thought well, at least we get to the food first. I was wrong. 30 mins into the dinner i still had not grabbed any plate of sushi because 1)50% of the belt is empty and 2) the chefs just keep placing the food on the other side which will only come to us last. To avoid the crowd we decided to have our dinner early but to our disappointment, we weren't even full and they even imposed an hour limit on us? 45 mins into the dinner i finally saw them placing the sashimi within an arm's length of mine. I grabbed about 2 plates and the rest was out of our reach.
Anyway, as the price suggests, I don't expect much customer service.
We spent about $70-$80 for 4 of us. But we would rather pay a little more to have a better ambience and a conveyor belt full of food at the other restaurants.
Date of Visit: 2013-05-01