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Excellence customer service starts before the patrons enter the restaurants, Hai Di Lao Hot Pot knows well the physiology of the customers by providing drinks, tidbits and manicure in some of the outlets as a way to show its customer care to those waiting in the queue. In the restaurant, you were served with hot napkin to clean the hands before and after the meal, serving you bowl of deletable soup from the broth, waitress helps you peeling the shell from the prawns, consistently checking and to
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Excellence customer service starts before the patrons enter the restaurants, Hai Di Lao Hot Pot knows well the physiology of the customers by providing drinks, tidbits and manicure in some of the outlets as a way to show its customer care to those waiting in the queue. In the restaurant, you were served with hot napkin to clean the hands before and after the meal, serving you bowl of deletable soup from the broth, waitress helps you peeling the shell from the prawns, consistently checking and topping up the broth, a plate of sweet while waiting for your bill ….. You are much pampered here.
We ordered two different broth, the favorite Chicken and the more unique Tomatoes broth.
The chicken broth was simmered with black chicken than the usual white chicken, black chicken by nature is less oily and less “heaty” compared to the white birds. More importantly, black chicken perceives premium value instantly makes them a difference from the rest of the hot pot restaurants.
The tomatoes broth was prepared to ensure the perfect balance of sweetness and sourness from the fruits. It has to be tasted natural and not the artificial, Hai Di Lao seems to touch on the right note.
Hai Di Lao is not meant to be cheap and expectation go hand in hand. The hot pot items we ordered includes the green veggies, mushroom, sliced black pork, meatball, fish paste, dumplings and home made noodle, all the items never failed us, Hao Di Lao emphasis on food quality in every dish showcased the professionalism of the restaurant and the determination to uphold the reputation with a difference.
More than twenty types of dipping sauces are available to go with the orders, it is unlikely you can’t find one that you love. Honestly, we enjoyed not just the food but the great service here.
Please refer to www.ieatandeat.com for details review and address.
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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