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2011-02-28
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I was at Shin Minori on 27/2/2011 to celebrate my birthday with my wife and son. Restaurant was pretty full as it was dinner time at about 7pm. We started to order via different sheet of paper which categorized the food into four different categories. The orders of about 15 dishes were taken by the waiter who passes it to another waitress at the counter for keying in into their "online" order system. Shashimi arrived within first 20 mins of the order. After 2 hours, less that 50% of the food w
Restaurant was pretty full as it was dinner time at about 7pm. We started to order via different sheet of paper which categorized the food into four different categories. The orders of about 15 dishes were taken by the waiter who passes it to another waitress at the counter for keying in into their "online" order system. Shashimi arrived within first 20 mins of the order. After 2 hours, less that 50% of the food was served. Some of the orders were lost or went missing or went to another table. We questioned them and they told us that it was coming.
Services have dropped and the waiter and waitress were not attentive at all.
And that was one particular incident which i can't forgot. I ordered 3 garlic fried rice. One came. The second one came 25 mins later. When I questioned the waiter on the 3rd bowl, he told me that one bowl consist of 2 servings??!! WTH is this? Do you think we should pay the full price?
Not only we were affected. Diners from other tables were also facing the same problem. Some diners left in dismay and disappointed. Another group of diners, who were also celebrating a birthday approach the waitress to tell her that they are only prepared to pay 50% of the cost as less that 50% of the food arrived. I told the waitress the same thing as well as I am facing the same problem. Goodness, such things can happen to a well known Japanese restaurant. I only found out later that the management of the restaurant had changed.
Calling all diners out there. Please consider before you come to this restaurant.
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