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2015-05-02
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My wife heard good reviews about Tian Tian and requested that we tried it so I went and ordered take away for 5 packs of Hainanese chicken rice. The restaurant was almost empty when I reached before 6pm.The waitress on hearing my order of 5 packs suggested that I order 1 whole chicken for $28, while big pack is $5.80 and small is $3.80. I called my wife to double check what they want and decided on 1 big pack and 4 small packs of Chick Breast meat.Another waiter took over the ordering and instea
The waitress on hearing my order of 5 packs suggested that I order 1 whole chicken for $28, while big pack is $5.80 and small is $3.80. I called my wife to double check what they want and decided on 1 big pack and 4 small packs of Chick Breast meat.
Another waiter took over the ordering and instead of accepting my order, kept pushing for one whole chicken with reason along the line small pack has very little meat after they chop the chicken so better to chop one whole chicken. When I insist on my order as we don’t need such big portion, he finally and unwillingly wrote the order, hastily tore out the slip and told me to pay at the back.
When I paid and walked back to the front counter, most of the chicken rice had been packed and I saw the ones still chopping are chicken breast meat. I then saw the waiter put 2 small tubs of ginger which I promptly requested for one more. He replied while pointing to the small chilli tub “We don’t give so many and the chilli itself already has some ginger.” I was just about had enough and was going to give him a piece of my mind when the cashier who looked like the manager told the waiter to give one more ginger tub.
When I got home and opened the packs, we found out of the 5, only 3 are chicken breast meat.
My unpleasant experience of aggressive upselling, condescending attitude when customer didn’t go for the upsell and then purposely prepared wrong order leaves such a bad taste that I decided to register and share my experience.
There is absolutely no reason for me to patronise this restaurant ever again as there are other comparable or better chicken rice with better service nearby such as Boon Tong Kee, 5 Star and Delicious Boneless Chicken Rice.
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