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2015-05-13 138 views
It's not easy to locate Snowman Desserts unless you hang out at NEX pretty often. You won't find a listing on the mall directory. It's actually on level 2 taking over half of the premises of Japanese restaurant MOF, near Watsons. The Korean owner started off at NEX with a branch of Daessiksin, the popular DIY Korean BBQ buffet that grew from a single outlet opposite Novena Church (now moved to United Square) into a chain of several restaurants. The enterprising businessman has turned the NEX sho
Customers who order the fried chicken and desserts are seated at long tables at the front end of the restaurant, near the walkway in full view of the unending stream of weekend shoppers strolling in the mall. If dining as a couple or small group of three or four pax, you'll be seated with and rubbing elbows with other customers, just like eating at a school tuckshop at recess time.
Prices start at $3.50++ for a cup of soft serve ice cream served with freshly fried churros. Takeaway price for these cups is $3.50nett. The highlight of Snowman's menu is Korean shaved ice or bingsu whose prices range from $10.50++ to $14.00++. We ordered the fruit-based bingsu for dining in at $14++ or $16.48 nett per bowl. Each bowl serves up to two pax. The cheapest bingsu in town is at Tom N Toms Coffee which are priced from $9.50nett with free wifi thrown in. Snowman's price point is on par only if it excludes service charge as there's no free wifi and the makeshift environment lacks the cool, relaxed vibe of a cafe where customers can chill and chat.
The quality of Snowman's bingsu is good - its fine, smooth and velvety texture makes every spoonful a pleasure. Condensed milk is served on the side for the diner to drizzle on top of the bingsu to his/her desired level of sweetness.
We would return only for the melon bingsu $14++ which looked and tasted great (See photos). The strawberry bingsu $14++ was disappointing as it arrived with the strawberry snowman dropped on the serving tray. We had to send it back for the snowman to be fixed/perched on top of the mound of shaved ice so that the dessert was photo-worthy. The chef was rather stingy with the strawberries too. The mango bingsu $14++ would have been good had the restaurant used sweet and ripe mangoes. Unfortunately the mango chunks served were so tart that the only way we could eat them up was to dip them into the tiny container of condensed milk. Our feedback to the server was futile; she shrugged her shoulders, looked blankly into space and proceeded to serve other customers.
We felt that Snowman's staff are obviously more used to clearing tables for DIY buffet; they do not look approachable or perhaps they just lack the training to deliver a passable level of customer service. The lady behind the cash register was also mechanical and made no eye contact with customers who were taking turns to settle their bills.