Video
Read full review
2012-12-27
12 views
What first attracted me was the poster on easel stand outside the restaurant shouting '20% discount'. This outlet has just opened and so the discount is for a limited time only. However, it's only for hotpot set meals. I didn't mind a hotpot set meal then so in I went.It was lunchtime and the place was relatively empty? I should have noted this warning sign, but I stayed on to give it a try. I selected a sliced salmon set, which was changed to a prawn set as the salmon was unavailable. This plac
What first attracted me was the poster on easel stand outside the restaurant shouting '20% discount'. This outlet has just opened and so the discount is for a limited time only. However, it's only for hotpot set meals. I didn't mind a hotpot set meal then so in I went.It was lunchtime and the place was relatively empty? I should have noted this warning sign, but I stayed on to give it a try. I selected a sliced salmon set, which was changed to a prawn set as the salmon was unavailable. This place actually specialises in tea related drinks. Alcoholic tea cocktails anyone?
After waiting for 25 mins with nary any food item on my table, I made my impatience known to the wait staff. Turned out that the kitchen was short of gas and the gas supplier was late in delivering the tanks.
I chose a pork bone soup base but was given bak kut teh soup. The brown rice took another 5 mins as the staff needs to steam it hot before serving me, but it begs the question of why didn't they do it while I was waiting for my hotpot?
It was a bad enough experience for a restaurant opening, but I can see that the staff tried their best. I had to dispense some advice on customer service as it seems that they have no clue. Food-wise, not the best-tasting hotpot, but go there for an air-conditioned place to enjoy a hot broth. The hotpot soup is enough for two, though the ingredients in it may not. However, I am likely not willing to pay $5-6 just for the soup and another $12-15 for the meat portion to dunk in the soup. To me, I'll be happier to go on a steamboat buffet at the same price, but of course, the ambience is different.
Post
