2
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Level2
5
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Icy experience
2022-12-13 34 views
To start things off: the ice cream is good. The flavours are unique and I especially enjoy the sea salt hojicha. Unfortunately, this is where my praise ends. I really wanted to like Birds of Paradise. I love unique ice cream flavours, especially floral and tea-based ones, and I try to support local businesses - but the multiple negative interactions I've experienced here have left me with a sour taste in my mouth. The staff literally attempt to police how you eat your ice cream, most recently go
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To start things off: the ice cream is good. The flavours are unique and I especially enjoy the sea salt hojicha. Unfortunately, this is where my praise ends. I really wanted to like Birds of Paradise. I love unique ice cream flavours, especially floral and tea-based ones, and I try to support local businesses - but the multiple negative interactions I've experienced here have left me with a sour taste in my mouth. The staff literally attempt to police how you eat your ice cream, most recently going so far as to try to charge me for two single scoops when I ordered a double scoop cone, just because they thought I was planning on sharing the ice cream with someone. On a previous visit, they tried to charge me double their posted fee for an empty cup (double size), because they decided they didn't want to give me a small size cup depsite having ample supply, instead insisting on a charge not listed anywhere.

Why does it matter if I share my ice cream, so long as I've paid for it? Why is it ok to randomly double their stated charges for extra cups on a whim? If this is the policy they've decided on, that's fine - just don't post conflicting information on the menu and condescend your customers when they try to understand what's happening.

Is this an earth-shattering issue? Of course not. In the grand scheme of things, it's minor, and it's always important to remember that individual employees aren't responsible for the policies.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2022-12-12
Waiting Time
10 Minutes (TakeAway)
Spending Per Head
$5 (Other)