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2014-02-25
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I am writing this with great displeasure to inform of my recent experience at Chiso Zanmai (Japanese buffet situated at Central, Clarke Quay) because the soup-base (ramen) is soya only. I thought their Shabu Shabu buffet has kimchi or miso soup base when my girlfriend and me were at the counter on Sunday 7.00 p.m. because I unable to call through their hotline 6221 3177.She simply asked us to top up $5/pax to enjoy unlimited servings on a choice of Sukiyaki/Shabu-shabu/Tonkotsu Hotpot for dinner
She simply asked us to top up $5/pax to enjoy unlimited servings on a choice of Sukiyaki/Shabu-shabu/Tonkotsu Hotpot for dinner with free flow meat and vegetables are included. There is free flow of drinks at only $1.90 which includes the standard available soft drinks and non-gassy drinks.
Therefore, my girlfriend made her payment first before our buffet started.
Based on the above picture, you can see that the lady at the counter was offering poor service to their customers.
However, it changed my rating on their services because the waitress was having confidence in serving their customers by rendering superior customer service "go the extra mile" for their customers. She knew that we did not like their Shabu-shabu soup, so she requested us to take out all the food inside the Hotpot and changed to Tonkotsu soup for our dinner. Subsequently, we tried to have the first sip of new soup, but left with a bad taste in our mouth and we decided not to do anything with our food in the hotpot.Low quality or poor variety of food was being served. There are several sections spread in the buffet. There is cold section serving the salads and chilled tofu flavours.
The Hida Takayama Ramen has a robust Soy Sauce (Shoyu) soup Base that carries a distinct Wafu (Japanese) flavour.
It's bitter gourd with egg is not bitter and I really enjoyed it.
Conclusion: Chiso Zanmai is not value for money Japanese buffet restaurant without great ambience, not much nice food, less varieties and unreasonable price.
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