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2011-05-02
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*More pictures at http://myworldmylifeliveit.comIt is a cozy restaurant very popular with family and couples. When we were there about 2pm the place was packed that we had to wait.We waited very long for staff to take down our order. And finally when the staff came, he apologized for the long wait “we are short of 2 staffs today so sorry about the long wait.” This is what I call service recovery, you just need this kind of good staff to build up brand reputation. At least we were cool off after
It is a cozy restaurant very popular with family and couples. When we were there about 2pm the place was packed that we had to wait.
We waited very long for staff to take down our order. And finally when the staff came, he apologized for the long wait “we are short of 2 staffs today so sorry about the long wait.” This is what I call service recovery, you just need this kind of good staff to build up brand reputation. At least we were cool off after the apologize.Then we had a very very long wait for the food to arrive too. My sis and I were starving because we didn’t took our breakfast.
Finally the food came:
Sis had the set lunch that came with the soup of the day, salad, drink, main course and the ice cream @ $23.50.
Mum had the Unagi Don @ $19.80 which was nice! You know when you buy the lunch box from Tori Q you just can’t get enough of the sauce for your rice but the Unagi Don rice was generously filled with the teriyaki sauce. Yummy!
I had the Ma Maison Spaghetti @ $15.20. When it arrived my sis commented: “Very normal only, like fried hokkien mee.” Look is deceiving! At least for me it was not that bad. I had only 1 complain, the portion of the ingredients not that right – all I chewed mainly was spaghetti and only a few pieces of meat.After when I finished the meal I saw their tagline “Beautiful taste, wonderful people.”
What I like at Ma Maison is that they have this personal touch in every small details. They used table cloth for all the tables which hardly most restaurant does it nowadays to cut cost. Then you could see their restaurant is very well decorated with bits and pieces everywhere. There’s this good background music they played. The plus point is that if you bring your kids along they have a basket filled with freebies for them to choose. How nice is that?
When we were about to finish the meal, my mum then asked: “where’s your ice tea?”
The fact that the staff previously apologized made everything at ease, at least we could be more understanding and still happily enjoy our meal instead of feeling piss off.
The Uniqueness:
Instead of having written bill, they used this key as bill. So you present the key to the counter and they will charge you accordingly.Setting: 4/5
Service: 4/5
Menu: 3/5
Taste: 4/5
Price: 3/5
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