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2011-03-08
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Was looking around at caterer for my sister's baby's full month celebration and in the end we decided on Neo Garden after we saw the raving testimonials on their website by mothers who used them. Everything at the ordering part went well and was suprise that they have this member card that gives customer discounts for orders and the best part is, this can be used for 3 catering companies and we even get $60 worth of vouchers to buy wine, sushi etc...quite a good deal.... and i really didn't expe
The salesperson was really helpful and the order was completed swiftly without much problems, we even received a confirming sms one day before the celebration to tell us who our deliveryman was. Impressive!
The setup was alot more creative than the ones i used in the past and the food is OMG good! The guests are going for rounds of curry chicken, kong ba bau and prawn fritters till we have an empty tray at the end. Most of the dishes were gone except for the bee hoon which they gave super huge amount and we have many guests ta pau back. Many people was asking us where the food was from and that made my sister very happy that she seems like a very clever host who made a very presentable choice.
After the event, I received an email from the marketing departmeant to check if my order went well and did short survey on my experience, again, i was not expecting such good after service and my only complain was they did not provide any take away boxes (which i have to go buy in the endfor my guests) and the delivery man came 15 mins late. I think it took 2 working days for them to write me a email reply on the follow-up actions and an apology for the lateness. The whole thing was handled very professionally and I felt like they have went an exra mile to make my experience an unexpectedly good one. When i ask if who i can write a complimentary letter to, the manager suggest that I could do it in the forums so more people can share this, clever one!
So here I am, a happy customer writing a review for Neo Garden!
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