We had reserved a table of two by using Quandoo mobile app since Charcoal Thai restaurant is a popular place for the younger crowd because of the great location. Therefore, my girlfriend and me walked into this restaurant after finished watching A Family Man in Shaw.
Average Thai ice milk tea was being served as I thought it was a free flow, which the waitress initially told us before we made an order and did not mention free flow drinks only applicable for buffet.
The highlight of this restaurant is Charcoal Thai BBQ and Steamboat with the choice of chicken broth or tom yum soup base, recommended for 2 pax by the waitress. We ordered for the chicken soup base.
The Mookata Set's meat platter contains marinated pork and chicken slices on top of cabbages. Although the portion is quite generous, the meat will stick on the hotpot when grilled especially our luncheon meats had to be eaten in reduced slices because the bottom part had to be screeded off.
We understood that raw egg was provided to dip the meat in before grilling it, but I decided to cook it as half boiled egg inside the soup portion.
Sausages and crab meat were not attractive to us because only 4 pieces were given.
Regarding it's vegetable platter with standard set of vermicell, cabbage and mushrooms, two pieces in small portion of baby corns were being given instead of the whole complete piece of baby corns unable to made our soup in sweetness mode.
The restaurant's call button on our table no. 15 seems to be malfunction because I had pressed for service more than 10 times, but no sound alert being triggered. I suspected the waitress had deactivated our table call button service because we did not order for their buffet dinner. We did not order it's buffet because we do not want to waste food and we felt that it's Mookata set was just enough for our dinner. Due to the unavailability of service crews, I had to top up the peanut sauce and soup by going to their preparation corner for DIY way. I really do not know that why were we being paying for 10% service charge with such kind of substandard service being treated us last evening.
I found that the restaurant is pretty small for all staffs' action to greet and serve all customers with smiling faces. Unfortunately, such expectation cannot be fulfilled. I really hope that all of Charcoal Thai's staffs must attend WDA-Approved Programmes for Professional Development before starting work in the restaurant as the best policy to be implemented in making it simple and easy for customers to return in having their satisfactory meal experiences there.
Thank you for taking the time to read my review!
Keep it up!