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2011-12-18
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As my friend had a $10 Bakerzin voucher, we decided to go there for tea and made our first order of a dessert platter. A woman who came in to pick up her cake left rather angrily after the staff messed up her order. ...Fast forward 20 minutes...A waitress comes by to ask us "So are you ready for your order?"We told her we were waiting for our order to arrive. She checked and told us that the order was not reflected in the system at all....Okay, so it turned out we'd been waiting 20 minutes for a
As my friend had a $10 Bakerzin voucher, we decided to go there for tea and made our first order of a dessert platter. A woman who came in to pick up her cake left rather angrily after the staff messed up her order.
...Fast forward 20 minutes...
A waitress comes by to ask us "So are you ready for your order?"
We told her we were waiting for our order to arrive. She checked and told us that the order was not reflected in the system at all.
...
Okay, so it turned out we'd been waiting 20 minutes for absolutely NOTHING, but the waitress came by to offer her most humblest apologies for us waiting, so we decided to wait some more.
Ordered a cookies and cream cheesecake to while the time away.
The dessert platter did arrive in the end, but we were not compensated for anything, and had to endure the supervisor admonishing her staff in full view of the customers. Number 2 rule in customer service and PR - Never, ever, scold your employees in front of customers.
Like others, it will be my last visit to this outlet.
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