影片
招牌菜
This evening, my husband and I visited the EastPoint outlet around 750pm. My food was served around 15-20mins later BUT my husband's meal of "smoked duck" took ANOTHER 20mins to arrive and it was Semi-Cold!He did not bother to send it back to the kitchen for fear that it would take another 20mins to arrive. What was even more disturbing was that, just across us, was a group of 4 men who had waited more than 10mins for someone to take their order, thus, they pressed the bell once. NO STAFF turned up so they pressed again. What was shocking was that, one of the staff who had been busy taking orders for a big family nearby walked over to them and told them to press the bell only once and she just walked off without taking their order!The 4 men were shocked, and waited a while longer and still no one took their order, if it was me, I would have walked out of there!They pressed the bell a FEW more times and were totally ignored by all the staff! This was in full view of other customers.Finally when one of the waitresses walked over to serve food to a nearby table, they called her over and then only did she take their order. I understand that it was a very busy night but the very least is to serve the customers with some respect. What is the point of having the bell system if you are not going to bother to come over to the table at all?!?
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Its my first but i think definitely my last also. I am contented with their service and cleanliness but not with the food. The food is not cheap but the taste is not good enough. First they only serve one rice which is olive rice, though its healthy kids don't want the taste. The chicken is okay but can compare with the frozen karaage chicken we can buy at the supermarkets. The Spaghetti sauce is too strong for a kid, for their kids meal. The steak is just a common steak for me. My experience is the table is moving, the feet is not even on both sides. but im hands down on their service and cleanliness.
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