影片
電話號碼
6781 0038
開飯介紹
umisushi prepares and serves one of the freshest sushi in town at affordable prices. Other than sushi, they also offer sashimi, bentos, udons and Japanese salads. Party platters and delivery services are available too.
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營業時間
今日營業
10:00 - 22:00
星期一至日
10:00 - 22:00
以上資料只供參考, 請與餐廳確認詳情
I have ordered takeaways (e.g. saba and yakiniku bentos) many times in the past and they always leave the plastic bag open for customers to add the chopsticks and spoons. However, in this particular instance, the staff who prepared the takeaway actually tied up the entire plastic bag that it could not be opened. Both the carrying handles of the plastic bag were tied together. Since the plastic bag was all tied up, I therefore assumed that she had already added the necessary chopsticks and spoons in it. After I'd reach home and untied the plastic bag, to my surprise, I discovered that there were no chopsticks and spoon. Of course it was not a big deal, but certainly the staff should be taught the basic customer service standard for takeaways!Also, when I called the telephone number on the receipt (see attached) to provide the feedback, I was informed that the number was not the Eastpoint Mall number. Surprisingly, it was in Openrice that I found the correct number to call (and subsequently to submit a complaint/feedback).Finally, the manager-in-charge whom I provided the feedback sounded unprofessional and was in a hurry to end the call. From the Customer Experience perspective, there were three touchpoints or moments of truth in the above incident - one was the missing chopsticks and spoons, second was wrong telephone number on the receipt, and third was the rather unempathetic and unpleasant interaction with the manager-in-charge. Clearly, the result was a total failure!
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