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2013-02-26
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Went to the GWC branch for brunch with my friends. The worst service i have ever encountered in Imperial Treasure, and we have vowed never to be backI made a reservation for 10 one week in advance and was forced to select a time slot. If i didnt recall wrongly it was between 9am, 11am or 145pm. I picked 145pm.1) Got there at 130pm, table not ready. 145pm came and went. At 205pm, they said that they tried to chase the previous table, they have settled the bill but are not leaving. MAYBE another 1
I made a reservation for 10 one week in advance and was forced to select a time slot. If i didnt recall wrongly it was between 9am, 11am or 145pm. I picked 145pm.
1) Got there at 130pm, table not ready. 145pm came and went. At 205pm, they said that they tried to chase the previous table, they have settled the bill but are not leaving. MAYBE another 10 mins. They made us reserve and choose a time slot, then wait 30 mins for a table?
We were quite mad and there was no other option around for a table of 10 so we waited.
2) at 225pm we were finally seated. bad news: 40% of the items were sold out. we were there for dim sum and 40% of the selection were sold out?! didnt you expect a table of 10 to come at 145pm?
we made our orders. they took it, then every 2 mins came back to report that there were more items out of stock. Horrors.
3) at 235pm they informed us it's the last order. Only a few items were served. 10 mins after i sat down, it's the last order! gosh.
this is the worst experience ever. we were made to repeat orders of "leftover" items that were still available...
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