Video
Read full review
2013-07-24
6 views
Hoshino Coffee is a real nice place with nice front decors, has nice sophisticated feel. The business is very good and you often have to queue due to the limited seats and overwhelming crowd.One of the staff was not adequate in the seating arrangement for me and my partner as he was not flexible enough to seat us at a table meant for 4. However, we realized there was another couple seated at a table for 4, this unfair treatment made me quite angry. We waited for 20 mins when we could have been
One of the staff was not adequate in the seating arrangement for me and my partner as he was not flexible enough to seat us at a table meant for 4. However, we realized there was another couple seated at a table for 4, this unfair treatment made me quite angry. We waited for 20 mins when we could have been seated already. Finally, a manager came around to seat us.
When I placed my order, the same staff told us it would take 45 minutes, which is really too inefficient! I timed to make sure no more than that. I think the manager put us on higher priority after he saw that we were quite irritated by the waiting. Impressively, all our orders were served within 16 minutes. Upon finishing my meal, I shook hands with the manager and thank him for the good save. This is a rare sight of a responsible person in the F&B line.
We ordered the Pancake with Chocolate Banana and French Toast. 16 minutes was faster than promised with zero compromise on the taste. The toast was perfect and the creamy ice-cream was created with fresh ingredients. Flawless and very impressive. The initial wait of 30 minutes was made good by the efforts of the manager.
With the new extensions of Plaza Singapura, this place has become much more interesting to shop/walk at.
Post
