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2011-07-31
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My friend suggested this makan place and I went on-line to read the reviews but it was a real disappointment when we were over there. I tried to call (number as per yellowpages) to make a reservation but there was no answer before that. Hence when we will finally there at beach road and we made a reservation for 6 pax (4 adults 2 kids) since it was still early for dinner. We went back at the reserved time and there was no seat (seems to be first come first served) and as it was pretty crowded an
We started ordering at 6.30pm. The tables that we sat were not cleared immediately and we had to chase the staffs to clear. After clearing, the cutleries were not placed and drinks not served. Seeing the staffs so busy, we decided to get the cutleries and the drinks from the fridge on our own.
We patiently waited for our dishes to come. The first dish was served 10 mins later and second dish 20 mins later. As the kids dishes were not served yet, we kept chasing and finally the kids' dishes were served 30 mins later. We kept chasing for the 2 other dishes as the 4 of them had already finished their food, still left 2 more dishes. We waited for another one hour till 7.30pm for the balance 2 dishes and finally we decided to cancel and they immediately said it was cooked and will be served shortly. Finally the balance 2 dishes came around 7.45pm.
Since it was so crowded and so many people were waiting for seats and food, our other friends left early so as to make space for others to seat and left me and my friend to eat since our dishes only came 1 hour later.
We ordered 1 salmon, 1 chicken chop, 1 sweet and sour fish, 1 beef hor fun, 2 fish n chips and it costs us $82 including service charges.
All the dishes did not taste especially good as per the written reviews or recommended by the TV shows and it was in fact not value for money indeed. I do not expect service charges of almost $8 when customers still need to self-services, and in fact, some dishes were served at the wrong tables and dishes came at different timing for the same table. I had not waited food for more than 1 hour after being seated. With such unpleasant experiences and paying such high prices, I reckon we can go to other places that cost lesser and expect at least a acceptable service than here. Wondering how can they name themselves "Coffee House", when customers need to self-services and dishes were always served wrongly and even the staffs themselves were not familiar with the table number and always need to look at the table number when taking orders.
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