5
3
1
Level1
1
0
65 minute wait for food
2013-11-25 44 views
In a country where mediocre service in restaurants is all too-common, it takes a really special place to win the award for the worst service and TCC at Shaw House certainly wins, hands-down. But the bad service wasn't from the waiters, who were actually exceptionally attentive, fast and polite. No, the atrocious service was from the kitchen, where the staff seemed to have taken a long break and abandoned their duties. How else could we explain the fact that after more than an hour of placing our
Read full review
In a country where mediocre service in restaurants is all too-common, it takes a really special place to win the award for the worst service and TCC at Shaw House certainly wins, hands-down. But the bad service wasn't from the waiters, who were actually exceptionally attentive, fast and polite. No, the atrocious service was from the kitchen, where the staff seemed to have taken a long break and abandoned their duties. How else could we explain the fact that after more than an hour of placing our orders, the food still had not appeared? They served water and our drinks and an appetiser but the main courses were nowhere in sight. We kept asking the poor waiters who kept apologising and telling us "another two minutes!" but the two minutes multiplied and nothing appeared. And this was at 1130pm, and the restaurant was not even full. all around, diners played with their cutlery and sipped their drinks and waited. And waited.
When the two main courses finally arrived, they were so mediocre and tasteless and lukewarm you kicked yourself for waiting so long for food that was so lousy and yet costs so much. I had ordered a baked white fish with yuzu sauce and my friend had the beef pasta. Really, how could two relatively simple dishes like that take 65 minutes to prepare? It was just jaw-droppingly absurd. The waitstaff, ever polite and nice, were embarassed but could offer no explanation. They just kep apologsing and you felt so bad for them because you knew they were getting crap from irate diners because of the kitchen staff's incompetence/sabotage.

Total cost for two diners: $89. Really. $89. Not worth it even if the food was delivered within 6 minutes, never mind 65.
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
  • Recommend
    Recommended
  • Report
Post
DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2013-11-23
Spending Per Head
$42 (Dinner)