islandees's Profile

I brought my family there for lunch and the place is a great disappointing. I think if you are planning to try, you better think twice!We had set lunch which comes with appetizers free flow. The appetizers are 6 types of "japanese yang tou foo" ie fish ball, meat ball, mushroom, and other flour balls etc soaked in miso soup. Salty and tasted like flour only! The other items are 2 types of fruits - water melon and rock melon, some japanese dishes, chicken wings and fries.The main dish we ordered was fish. The size of the fish was pretty decent, and came with miso soup, kimchi, chawanmushi beans and salad. All these items except the miso soup were available at the buffet bar. I felt that it was not necessary to serve these items at all! The only good thing was the fish tasted good although slightly on the burnt side. We had to reject 1 set because the fish were overly burnt and not acceptable for consuming.The chicken wings and fries were COLD, and the food looked like there are left there over for a long time. HOW can Rocku serve cold food to its customers? Besides there is nothing worth to eat at the appetizers section although they advertized - ALL YOU CAN EAT APPETIZERS with 20 items??? And the 4 side dishes in your set meal were already included in as part of the buffet bar. The waiting time was very long. They were very slow in serving food. We ordered our 6 set lunch (all fish set) and shocking to wait for 1 hour for the last 2 sets. There is no water serve, and they charged $3.99++ for soft drinks and mineral water. The only soy sauce is at the buffet bar and it was empty. I asked for them to replenish but had to wait for a long time!This is the one of the few rest in SIN that serves COLD food, and no water provided, and also have to wait so for about an hour long for the food to be served! The place is almost empty (only 3 tables and us) and imaged the time wasted in waiting! Honestly, I have not eaten at any restaurant that served hot food COLD for a long time. If you like it this way, then this is really the place for you!When the food came, we took our time to wait for the last 2 persons to finish eating (because they have to wait for 1 hour to be served, and another set has to be replaced because of burnt food) but was told that the place would be closed in 5 mins time (meaning we have to get OUT by 5 mins). We took our bags and left! During our meal, there was no one who came by to help clear the dishes as well. Poor customer service!…Read More