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Worst ever dining experience at Fig & Olive
2012-03-15 5 views
Whoever not eaten at “Fig & Olive” at Vivo City, I would advise you not to try out there. Their service really pissed me off. It was our first visit, me and my husband ordered a set – beef sirloin that comes with a drink and a scoop of ice cream ($19.90) and an a-la-carte lamb with olive ($26+). Rather quick, they served the ‘lamb’, it did not look like lamb though, that piece of meat without bone was covered up with thick sauce. We verified with the waiter, that nerdy guy went to the kitche
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Whoever not eaten at “Fig & Olive” at Vivo City, I would advise you not to try out there. Their service really pissed me off. It was our first visit, me and my husband ordered a set – beef sirloin that comes with a drink and a scoop of ice cream ($19.90) and an a-la-carte lamb with olive ($26+). Rather quick, they served the ‘lamb’, it did not look like lamb though, that piece of meat without bone was covered up with thick sauce. We verified with the waiter, that nerdy guy went to the kitchen and came back confirming that it was LAMB! FINE! HE HAD JUST INSULTED US! To proof him wrong, we sliced the meat, it was CHICKEN!!!! WHITE MEAT!!!! The mistake was intolerable for people working in a restaurant to actually call lamb a chicken! We called out for the manager immediately and they brought it back to the kitchen without arguing, thank God! They then served the steak. From the look of it, it’s almost well done. In case we got insulted again, we cut up the meat first then told them we actually ordered for medium rare. That nerd reconfirmed with us….”Did you order medium well or medium rare?” Blood boiling…for one to be successful in the service industry, not only that he has to know the products well, it is equally important that he possess the right attitude. Needless to say, he failed completely. Despite the insults and the sub-standard service, we did not walk off. We waited and finished the food. The steak was full of tendon and the olive rice was bland, hard and lumpy. I would rate the food below average given the price. Not forgetting the ice cream that comes with the set, we asked for it as well as the bill. As expected, the bill came first then the ice cream, no one noticed that our table was not cleared. They were not bothered….there came the bill, EFFICIENT! We only paid for the food and the 7% GST. They just don’t deserve to be paid the 10% service charge. Sadly, they are such a FAILURE IN SINGAPORE SERVICE INDUSTRY!!!
(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2012-03-12
Spending Per Head
$25 (Dinner)