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2013-09-01
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I wanted to order a Deli Potato as a quick takeaway lunch, but I ended up waiting for a long time before I was served, and I was only 2nd in the queue!I had pleasant memories of Delifrance when it used to be located at Lvl 1. My all-time favourite order was the Deli Potato, which I ordered frequently as a snack after school. Staff at that outlet then were friendly and service was prompt. That good image was all ruined with a lousy experience this afternoon!There were 3 staff who manned this ou
I had pleasant memories of Delifrance when it used to be located at Lvl 1. My all-time favourite order was the Deli Potato, which I ordered frequently as a snack after school. Staff at that outlet then were friendly and service was prompt. That good image was all ruined with a lousy experience this afternoon!
There were 3 staff who manned this outlet this afternoon: 1 was the cashier and prepared drinks, 1 prepared the food order and 1 served ready-made food such as puffs, quiches etc. As the customer in front of me had endless questions about a simple order for 4 pax (from bread to drink to receipt), I could forgive the cashier if she can't attend to me. But I was flabbergusted with the remaining staff who treated me as if I didn't exist in the queue! The staff who prepared the food order, after preparing the "oh-so-curious" woman's order, could have politely attended to me and take/ prepare my food order. She didn't. Instead, she had prioritised refilling the toppings over me - a physical customer. What made it worse was the remaining staff had no customers at his counter, but he chose to take on the role of an "observer" - no initiative to assist any of them.
I watched on, and saw that the cashier appeared to be somewhat a klutz in processing the order before me - made mistakes in the receipt and took a long time to prepare 3 drinks - ice water, tea w tea bag (no milk) and coffee/ latte. I was finally served when all of them recomposed themselves - I had waited impatiently for a $6 potato!
If it weren't for the darn potato, which was the best I've tasted so far - baked to the best texture with generous topping, I would have walked off! My only regret was I chose the Chicken Mayo topping, which wasn't exactly very tasty to me. I would opt for Seafood Mayo the next round, but from other outlets. I do not have that much patience to spare!
Total Cost: Deli Potato - $6
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