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2011-12-30 15 瀏覽
It is a great idea to visit Swensens on a weekday as the current promotion gives a choice of free dessert (sundae/milkshake) with every main course ordered. However, for some reason, service in Swensens is very very slow. I don't think they are understaffed. They have many waiters in the restaurant and at times they just stand around with nothing to do and are not very prompt in serving/refilling water. I noticed food takes a long time to cook/prepare at Swensens, which is the main reason for sl
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It is a great idea to visit Swensens on a weekday as the current promotion gives a choice of free dessert (sundae/milkshake) with every main course ordered. However, for some reason, service in Swensens is very very slow. I don't think they are understaffed. They have many waiters in the restaurant and at times they just stand around with nothing to do and are not very prompt in serving/refilling water. I noticed food takes a long time to cook/prepare at Swensens, which is the main reason for slow service. Although I was rather irritated by the long waiting time, I must commend the more senior service staff for being patient and always putting on a smile. One of the service staff, perhaps sensing how frustrated we were with the waiting time even gave us a complimentary soup of the day as an apology for the long wait times. And now for the food...
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I ordered the Sourdough 49'ers chicken. I was a little surprised by how small the sandwich portions were. They used to be bigger. But tastewise, it didn't really disappoint much. The sour dough buns were fluffy, there was quite a bit of turkey bacon, chicken and cheese sandwiched between the buns. This dish also came with fries and coleslaw and this meal was nonetheless enough to fill up one's stomach.

It also seems there is only one staff in charge of making desserts, which is rather ridiculous since Swensens is having this main course + dessert promo and practically all the customers ordered sundaes. The rate they churn out sundaes for all the customers, especially when everyone finishes their main course around the same time, is unacceptably slow.

So if you have a lot of time and patience, a weekday lunch set meal at Swensens is worth it for a main course + dessert, but the waiting time is really a big put off.
(以上食評乃用戶個人意見 , 並不代表OpenRice之觀點。)
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