Watami

營業中

休息中

Item: 和民
Rating: 3
Author: Abiteofeverything

和民

3.5

34 食評

味道

環境

服務

衛生

抵食

碧山

$21 - $30

日本菜壽司/刺身

Abiteofeverything

等級4

814

we had craving for dinner though it was still early at 4pm in town area, so we went to Watami since there weren't much people dining. I had the watami tonkotsu ramen set, it was alright, meat was tender though portion was little.we also ordered hire katsu tamago toji teishoku, but it never came. waved for the staff... THREE TIMES. Saw me. ran into the kitchen. nothing done. Didn't know if it was currently being cooked because whenever we waved for the staff they disappeared like ninjas. My husband got fed up of waiting after 20 minutes for a simple dish , stood up to call for the staff in person, and asked for the bill.. again , they said ok. disappeared. no bill after 5 mins. so again, called for another one. finally bill came but with the pork katsu dish behind the staff holding my bill. He told them "cancel the pork katsu" , manager came (japanese woman) said "it's already served" , he replied "No.we didn't get to eat. the bill came faster than the pork. and I had to call your staff more than 3 times and get out of my seat before I got any attention.take it or leave it." manager apologised and not that she had a choice but to cancel and waste the pork katsu, the poor service totally ruined dining experience and at 4.30pm was no excuse for "peak hour" after being ignored numerous times. It's a pity because they have decent dishes as I've eaten here a few times before.