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Level4
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POOR SERVICE by the MANAGER
2011-12-04 29 views
It was my most disappointing experience to pasta mania with my girlfriend. we both felt this branch was the worst of all the branches we had been too. what happened was, we ordered a pasta each and on top of our pasta, we ordered their special side combo which is the calamari and a drink. We made our payment with our drink and headed back to the table. A few minutes after we were seated, our pastas were served. we were so impressed by their promptness. We were not very hungry so we slowly ate ou
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It was my most disappointing experience to pasta mania with my girlfriend. we both felt this branch was the worst of all the branches we had been too. what happened was, we ordered a pasta each and on top of our pasta, we ordered their special side combo which is the calamari and a drink. We made our payment with our drink and headed back to the table. A few minutes after we were seated, our pastas were served. we were so impressed by their promptness. We were not very hungry so we slowly ate our pasta while waiting for our calamari. When I finished my food, it had not arrived. We already waited 15 mins. Even my girlfriend finished her pasta and our side dish did not come. We thought it was rather crowded so we decided to wait a little longer. It was 45 mins since the start of our meal and the side dish was no where in sight. Even the next table who just arrived got their food and sides. I brought our receipt to the server and checked. They said our side is on our way.

My girlfriend checked with the female manager who happened to walked pass, she raised her voice at us and said it was frying now. She was so rude that many tables turned and looked at us. All giving this rude manager disapproving looks. I cannot believe that as a pasta mania manager, she could be so rude to her customers. We just told her we waited 45 mins and our sides did not come. DID SHE HAVE TO RAISE HER VOICE AT US? NO!

not even once did she apologise to us for letting us wait and that their back end had missed out our order.

Pasta mania should really look into this and give their staff the necessary training to treat their
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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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