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2013-08-06 27 views
We were initially so looking forward to dine there due to good reviews online and some of our friends who visited there once on a less busy weekday raved about their food and service. 10 Scotts, a recently revamped cafe at hotel Grand Hyatt, was a huge let down....despite charging the same price as 6* Ritz Carlton, this place failed us big time! Here's the low down of our dining experience on a busy Sunday afternoon.Upon arriving at the restaurant entrance, nobody came to greet us nor usher us t
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We were initially so looking forward to dine there due to good reviews online and some of our friends who visited there once on a less busy weekday raved about their food and service. 10 Scotts, a recently revamped cafe at hotel Grand Hyatt, was a huge let down....despite charging the same price as 6* Ritz Carlton, this place failed us big time! Here's the low down of our dining experience on a busy Sunday afternoon.

Upon arriving at the restaurant entrance, nobody came to greet us nor usher us to our tables. We were made to stand there till we decided to walk to our tables by ourselves. Ambiance of the dining area was a nice and cozy setting, it was designed like a family home with comfy sofa and coffee tables...feels like a lodge retreat actually. But on a busy Sunday afternoon, nobody makes you feel like home here. Everything good also ends here, the nice decor.
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After seated, we made order for our food and drinks, both were served after a long delay (say 45mins wait), and refills takes forever to come (min. wait 20-30mins). Food items were not complete (our tray was missing the cheesy tartlet, scones were not served). The food here tasted blah...even their signature dishes didn't wow us a tiny bit. For the extra dollars we pay for the weekend price, assorted maki and chinese duck rolls were served at the buffet station. Maki was wiped out and wasn't replenished till an hour later, duck rolls was so dry I couldn't even finish one roll...nothing much else wow us from the buffet station either
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The only consolation was the dessert station...although not a big spread, they actually tasted good accept for the overly sweet pineapple crumble, everything else was fine.
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My friends who recommended this place were so disappointed on the big gap in the level of service as compared to their weekday dining experiences.

One word of caution...go at your own risk.

For full review and more photos, please visit http://midas400.blogspot.sg/2013/01/best-hi-tea-buffet-at-local-5-hotel_24.html

(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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DETAILED RATING
Taste
Decor
Service
Hygiene
Value
Date of Visit
2013-01-13
Spending Per Head
$55 (Lunch)
Recommended Dishes
  • none