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2013-05-02
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Flashy technology. CheckedStale sushi. Checked.Poor customer service for the “crew”. Checked.Exorbitant bill. Checked.I was shocked to find bones in my salmon sashimi. I seldom dine at commercialized sushi conveyor belt restaurants in Singapore because these places are infamous for frozen sashimi, low quality sushi and Japanese food. I decided to give Genki Sushi a try because of many positive reviews from the local food blogosphere like:http://www.misstamchiak.com/genki-sushi/http://danielfoodd
Stale sushi. Checked.
Poor customer service for the “crew”. Checked.
Exorbitant bill. Checked.
I was shocked to find bones in my salmon sashimi.
I seldom dine at commercialized sushi conveyor belt restaurants in Singapore because these places are infamous for frozen sashimi, low quality sushi and Japanese food. I decided to give Genki Sushi a try because of many positive reviews from the local food blogosphere like:
http://www.misstamchiak.com/genki-sushi/
http://danielfooddiary.com/2013/03/21/genkisushi/
(No offence to these respected bloggers, I believe that their entries are true to their real-life experiences but unfortunately my personal dining experience begs to differ)
It was public holiday for Labour Day, yet I felt my hard-earned dollars were terribly wasted on dinner at this Japanese sushi restaurant.
Food and Customer Service
Nothing fantastic. In fact nothing good. The swordfish belly was tough and half-frozen. The deep fried soft shell crab was very greasy and oily. Similarly, the cream croquette was greasy and resembled something I would get out of those frozen packs of party food at the supermarket.
The very first salmon sushi my friend bit into, had a 1 &a half-inch-long bone in it.
I was shocked that a bone of such considerable length could be overlooked in such a thin slice of fish.
I raised my hand to alert a “crew” member (At Genki, there are waiters/waitresses in light brown uniform and a couple of staff in black t-shirts that read “crew” at the back. I’m guessing the “crew” are the managers? Do correct me if I’m wrong) who did not stop when passing our table but instead waved a (brown-uniformed) waitress over to us.
After 5 mins, a Chinese waitress came up to us. We explained the bone issue to her calmly and nicely. She was more concerned about the fact that the “crew” staff who waved her over to us should have been responsible for the bone problem, not her. She said she would tell the kitchen but it would be better if we do it ourselves so she wouldn’t be blamed for the bone problem. Also, the “crew” member should be dealing with this, not her, because we alerted him initially.
Nope I am not impressed.
The flashy iPad minis that you can order your food and monitor your bill from? The first one we used was on 4% battery life. It died on us in the middle of the meal. We alerted the staff, who took it away and nothing came back even after 15 minutes. We requested for another, from a “crew” member who hastily walked away without waiting for me to finish my sentence. Then we got another iPad mini with a 7% battery life. WOW thank you Genki, I am so impressed with the 3% increase, this is an emotional moment for me.
I saw at least 20 iPad charging stations at the entrance and a couple of iPad minis unused and sitting idle in their docks.
We stopped ordering because we realised the bill has totalled up to S$54+ when we were only a third full from the meal.
When I was about to pay for my meal, I politely asked if they had a customer feedback system I could use. She was hesitant and said that the office was not fully set up, there was no feedback forum/ email/ whatsoever.
Visited Chinatown Point branch on 1st May 2013 for dinner.
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