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2013-06-17 16 views
We decided to have a celebration together at Scotts 10, Hyatt for Candice and Hazel's birthday celebration for the January babies. This is my 2nd visit to Scotts10, Hyatt and so i am not going to mention anything about the ambience etc but on the service provided, it was much different from my previous experience.I was rather satisfied and happy when I first visit them in November 12, and I still recommended this place to my friends. But today, I am extremely unhappy and very disappointed in the
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We decided to have a celebration together at Scotts 10, Hyatt for Candice and Hazel's birthday celebration for the January babies. This is my 2nd visit to Scotts10, Hyatt and so i am not going to mention anything about the ambience etc but on the service provided, it was much different from my previous experience.

I was rather satisfied and happy when I first visit them in November 12, and I still recommended this place to my friends. But today, I am extremely unhappy and very disappointed in the service and food.

During my first visit, my friend and I were greeted and served upon arrival. We did not have to request the waitress to send us the food tier. Food, drinks, requests are all delivered and answered within minutes.

This time, I am not greeted at the door and the food tier was not served immediately when I was seated. I had to ask the waitress to get it for me after 10mins and the worst part is the drinks. The drinks we ordered took more than 20mins to arrive. I am not served any sugar syrup for my iced ginger tea and I have to share it with my friend over 1/4 filled sugar syrup jug. I was still not given sugar syrup when I ordered another cup of iced lemon tea. Finally I was given a pathetic small quantity of sugar syrup when I ordered iced coffee but again, we had to share it.

This is supposed to be buffet but food are not refilled instantly and we have to again wait and wait. The food we ordered are not served at all but rather, we were served food that we never ordered and from the other table as they do not want it. We have to reorder and reorder, but items were sent wrongly or not sent at all. Kids are not given kids cutlery and the waiters can still tell us they have run out of kids cups.

The things that cheer us up are the gathering with friends over tea and to celebrate their birthdays together. Don't think I will visit them again because I am very disappointed this time round. To pay $48++ per pax, I think it is definitely not worth it.

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(The above review is the personal opinion of a user which does not represent OpenRice's point of view.)
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Date of Visit
2013-01-13