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2010-11-27
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I went to Woodlands Regional Library last week to return books. As I was feeling hungry, I decided to pop by Cafe Galilee for a quick drink & snack.The 2-in-1 finger food combo (I chose Onion Rings & Potato Chunk) looked tempting & reasonably priced, at $3.80. So I ordered this together with a Hot Vanilla ($3.80).I had initially tried to order an iced drink and then the Filipino female cashier attempted to promote their beverage card to me, which costs $19 for 5 cups of drinks. As her accent was
The 2-in-1 finger food combo (I chose Onion Rings & Potato Chunk) looked tempting & reasonably priced, at $3.80. So I ordered this together with a Hot Vanilla ($3.80).
I had initially tried to order an iced drink and then the Filipino female cashier attempted to promote their beverage card to me, which costs $19 for 5 cups of drinks. As her accent was quite strong, I took a while to understand roughly what she was talking about. Even though you buy the card which is worth 5 drinks, it doesn't mean u don't need to pay anything else when you order drinks. You still need to top up certain amount of $ for each drink (hot drink top up $2.80 and cold drink top up $3.80). I thought this card didn't make sense since the most expensive drink doesn't cost more than $6! So I politely declined to buy the card, & also asked that she change my drink to a hot one. From that moment onwards, her face became so black & sulky. There was not a word of thanks or "enjoy your food/drink" when I paid for my order.
I had to sit down for about 10-15 mins before the same cashier served me my 2-in-1 combo. Again her face was totally stern & she just plonked the food loudly on my table, took away my food number tag & walked off, without uttering a word at all. I was totally pissed off.
The Hot Vanilla tasted just like hot milk, nothing fantastic. As for the 2-in-1 combo, the potato chunks & onion rings were quite salty and very oily. The serving was not much too.
I wrote my feedback to the customer service of this cafe immediately after I finished my food. They had promised to compensate me with food & drink voucher for the bad service but to date I haven't seen anything from them.
This will be my last visit to this cafe outlet. The service really sucks & the food quality doesn't make up for the extremely bad service as well. Their prices aren't that cheap too. I would rather go to MacDonald's in the same building for my cheaper & nicer fries next time.
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