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2014-01-23
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I was Plaza Singapura and sampled the Chinese New Year cookie at Bengawan Solo. When I approached the staff for assistance, the staff just pointed me the boxes of sampled cookies. She did not offer to open the boxes or gave recommendations of their best selling cookies or any new flavouring. I had to help myself and wondered which to try. I tried the Almond Nut, cranberry cookie, Indonesia kueh bangkit and shrimp roll. The almond nut was dry and can feel the big but not ground to the finest.
When I approached the staff for assistance, the staff just pointed me the boxes of sampled cookies. She did not offer to open the boxes or gave recommendations of their best selling cookies or any new flavouring. I had to help myself and wondered which to try.
I tried the Almond Nut, cranberry cookie, Indonesia kueh bangkit and shrimp roll. The almond nut was dry and can feel the big but not ground to the finest. The cranberry cookie was hard. The Indonesia Kueh bangkit was not rich in coconut texture. The only compliment was the shrimp roll which was soft and crispy. It was not oily.
I wondered if the poor customer service had affected my sampling appetite at this store. Furthermore, the staff did not assist me or introduced me of their products. She was busy playing with her mobile phone. I was disappointed with the visit.
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