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2012-05-18
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Food is good, no doubt, but not exceptional. You ca read the other reviews.However, we had absolutely horrendous service. The manager himself took the orders for our party of 6. After serving 4 dimsum items, the waitress said that was all that we ordered. We listed the other items which we ordered and she said she will add them in. Again, the items came out short and the manager came back to clarify and we added them again. This happened a total of FOUR times. And each time, there is no real apo
However, we had absolutely horrendous service. The manager himself took the orders for our party of 6. After serving 4 dimsum items, the waitress said that was all that we ordered. We listed the other items which we ordered and she said she will add them in. Again, the items came out short and the manager came back to clarify and we added them again. This happened a total of FOUR times. And each time, there is no real apology and there is a total nonchalant attitude.
We simply cannot understand how a restaurant in Raffles hotel can have this level of service. At the end of our meal, we commented that we did not want to pay the service charge. The waitress left with our credit card without saying anything, and returned a box of pineapple patries, but with no waiver of the service charge, nor real apology. No wonder the place is half empty when we settled our check at 1pm on a weekend.
Ok, Royal China, I think there are better dimsum restaurants who appreciate our business.
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