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2013-02-20
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We ate at buttercake and cream for dinner on 4th Feb 2013 (Monday). Wanting to make an order, we waved to the waitress and she unwillingly came over. You can tell how unwilling a person is by her body language, no eye contact, no smiles. As she reaches your table, she’ll lean on one foot and just look at you. She didn’t even bother to ask the basic, “How can I help you?”.My dad is 59. He is unfamiliar with western/italian food. At the same time, he is a chinese educated man with poor eyesight. W
My dad is 59. He is unfamiliar with western/italian food. At the same time, he is a chinese educated man with poor eyesight. When he asked the waitress, “What can i order from this menu?” All she said was, “That’s not available right now.” And he probed, “Then what’s available?” She carelessly waved her pen at a menu and said “Only here.” He asked,”Where?” And she said “Here”. Once again, waving her pen carelessly at another menu that looked identical to the one in my dad’s hands. It took several rounds of my dad’s questioning and her cannot-be-bothered answers before I stepped in to explain things to my dad. The waitress, who couldn’t wait, then rolled her eyes and walked away. After we were done explaining things to my dad, we had to call her back again.
When my parents asked her if they had cod fish only, without brown rice, she said yes, but didn’t bother to show where the item was in the menu. I had to ask her where it is, only then, did she flip the pages in a frustrated manner for my parents.
My dad got annoyed and asked her why she is behaving like that, and she replied in a nonchalant manner, saying “I’m just trying to reconfirm ur order.” I was appalled. It’s the first time I’ve seen a service staff oblivious to her behaviour even after she’s being told off by the customer.
And then, comes more rolling of eyes from the waitress.
My dad wasn’t quite sure how to order his food thanks to the waitress’ unhelpfulness. He ended up ordering the wrong food. And when he asked for a change of order, I overheard her complaining to the cook, saying that ‘there’s something wrong with that customer.” (referring to my dad)
This is not our first encounter with her. The last time we visited them to buy cakes, the same waitress attended to us and gave wrong information about her cakes. She insisted her cake was strawberry shortcake when it’s actually strawberry cheesecake. It so happened the chef came by and overheard. So he corrected her. Despite the chef’s correction, she daringly asked the chef “Are you sure?”. Seriously, if the chef who baked the cake wasn’t sure, who would be, she definitely wasn’t.
I wrote to them on FB but there wasn't any update from them.
Lastly, I did not receive any form of voucher or compensation as promised by the management.
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