I ate at the Raffles City branch a few years back and remembered the food and service to be pretty good. However, last night's meal at the Central branch makes me feel that the standard has dropped vastly. Either that or it's just this branch that needs major improvements.
Self-grilled Beef Steak
I ordered the Self-grilled Beef Steak set ($29) for myself, which consists of the beef, rice, miso soup, salmon sashimi (3 slices), chawanmushi, sliced cucumber appetizer, cold tofu and a wedge of orange.
Here's why I was pretty unhappy with my meal (everything added up and made the experience quite unpleasant).
1) The cup that my plain water came in had a lipstick mark on it. When I told a waitress about it, she didn't apologize or say anything, just nodded her head and gave me another cup. Surely you should apologize for using a dirty cup?
2) The beef steak was served on a hot plate and lo and behold...the hot plate wasn't...hot. Yes, you heard me right. It was only slightly hot and the temperature dropped before I could finish cooking all the sliced beef. The beef slices are thin and the fact that all of them were still quite red on one side shows how un-hot the plate was. I didn't complain because the staff were all very nonchalant and I could make do with medium rare slices.
3) My set includes chawanmushi but I think there wasn't enough chawanmushi at that time so they served my set without it, which is fine but they should have informed me. I only realized it after a while and asked them how come the chawanmushi was left out, and the waiter said they will serve it to me later. However, nearing the end of my meal, it still hadn't come so I checked with them. After I finished my meal, it still wasn't here so I asked them about it again. We waited for about 10 mins and the chawanmushi was finally out. Even then, it wasn't very nice as the egg was really really soft, as though too much water was added or it wasn't steamed long enough.
Next to us was this guy who also repeatedly asked the staff for his sushi roll because he had waited really really long for it (I was there later than him and I also waited reallyyyy long for my food to come, and even then, my set came earlier than his sushi roll).
Because of all that I had encountered last night, I'm very sure that I will not be coming back again, at least to this outlet. Hope their management sees this and will do something to improve their standards.