It's no secret that The Long Bar at Raffles Hotel is meant for tourists. I mean, the Singapore Sling is not such a great drink that you'd regularly pay $25 for it. Even a coke at the Long Bar costs more than $10.
That said, it's the kind of iconic place you need to have a drink at at least once in your life. So, with that in mind, my boyfriend and I headed into the Long Bar for a drink on a Saturday afternoon. While I was expecting it to be over-priced, I wasn't expecting such lousy service.
We found our way to the bar on the 2nd floor and there was no one at the door to greet us. We stood there for a bit looking around, waiting for someone to tell us whether we should seat ourselves or if they'd show us to a table (it was about half-full), then just chose a table ourselves. To get a menu we actually had to wave down a server and ask for one - I ordered a Singapore Sling, and my boyfriend ordered a vodka tonic.
The drinks took a while to come as they seemed to be preparing the Singapore Slings in big batches. A table of 4 people who arrived after us and all ordered Singapore Slings received theirs the same time as I did. While it was an overpriced drink, I have to admit I actually liked the Singapore Sling - sweet and fruity with a big wedge of pineapple on the rim, which was really refreshing on a hot afternoon.
My boyfriend's drink was nicely presented with the alcohol and tonic separated, but when he mixed it and had a sip he realized he'd been given gin and not vodka. Again, we had to wave down a server to say that he had received the wrong drink. They replaced it, but no polite "Sorry about the mix-up" or anything like that.
It's a nice place to take visitors, but I wouldn't go back on my own. But I really think they need to improve their service if they want their foreign guests to be happy. Obviously there's a 10% service charge, but based on the service received I would not have tipped. 10% is actually considered a small tip in the USA/Canada, so if they provided better service and were friendlier, many staff would be getting more than that from the tourists drinking here
Date of Visit: Jul 02, 2011
Other Ratings:Taste
3 |
Environment
3 |
Service
2 |
Clean
3 |
Price
2Recommend
0