It was my most disappointing experience to pasta mania with my girlfriend. we both felt this branch was the worst of all the branches we had been too. what happened was, we ordered a pasta each and on top of our pasta, we ordered their special side combo which is the calamari and a drink. We made our payment with our drink and headed back to the table. A few minutes after we were seated, our pastas were served. we were so impressed by their promptness. We were not very hungry so we slowly ate our pasta while waiting for our calamari. When I finished my food, it had not arrived. We already waited 15 mins. Even my girlfriend finished her pasta and our side dish did not come. We thought it was rather crowded so we decided to wait a little longer. It was 45 mins since the start of our meal and the side dish was no where in sight. Even the next table who just arrived got their food and sides. I brought our receipt to the server and checked. They said our side is on our way.

My girlfriend checked with the female manager who happened to walked pass, she raised her voice at us and said it was frying now. She was so rude that many tables turned and looked at us. All giving this rude manager disapproving looks. I cannot believe that as a pasta mania manager, she could be so rude to her customers. We just told her we waited 45 mins and our sides did not come. DID SHE HAVE TO RAISE HER VOICE AT US? NO!

not even once did she apologise to us for letting us wait and that their back end had missed out our order.

Pasta mania should really look into this and give their staff the necessary training to treat their customers better.

I went to old town white coffee with my girlfriend cos she was craving for their kaya butter toast. This outlet is particularly small and the settings were quite limited during peak hours. We queued behind this couple and await to be seated. The staffs there including their manager are so rude. They chose to ignore us. They did not even bothered to tell us to hold on a while or something, just treated everyone in the queue as invisible. The group of girls behind us got so annoyed they gave up the idea to eat. After sometimes, people started leaving the restaurant only did they bother to come to us and sit us down. NONE of their staff had smiles on their face. Come on, they are in the service line and all looked so sulky. Food came quite fast though, the flavours of my nasi lemak supreme and my girlfriend’s toast were there. my nasi lemak actually tasted good, rice were fragrant, rending chicken was very tender and fragrant. The sambal chilli was sweet and spicy. But the faces and attitudes of the staff really put us off.

I hope they do some retraining or hirer more cheerful staff. It does spoil the mood of the diners even before they stepped into the restaurant.

My girlfriend and I could not decide what to have for dinner, so we chose the safest choice Astons for dinner. we ordered their hickory bbq chicken with corn on the cob and potato salad. Their chicken has always hit the spot and been cooked perfectly. However, when we cut the first slice, it was pinkish, kind of raw. I thought could be only that part was uncooked so I cut the other parts, it was still ok. Until when I reach the centre of the piece, it was pink too, raw like my first slice. I brought the plate to the counter to ask them to change the chicken for us as we barely eaten and most of it was uncooked. We waited a while and the manager served us back the plate. Apparently his cook cut of all the uncooked parts and added more sauce on our cooked part and served it back to us, it was so pathetic. When we ask the manager what was it, he said he don’t know and his staff as him to serve us. He said he will change us a new set but after giving them a second chance to make things right, we were no longer confident in their food. So we ask for a refund and left. I am so disappointed with this branch, don’t think I will ever come to this branch again.

my friends and i could not decide what to have for dinner so we headed to sakae sushi for some sushi! we waited quite long to be served to a table. when we got there, our computer was spoilt, so we had to always wave down the busy waitresses to take our order. everything was okay until my soft shell crab sushi came. the crab was cold and no longer crispy, i wondered how long they left it in the open. it did not taste fresh as well. so disappointed! and by the way, i think the place needs some renovations too!

i brought my girlfriend to ji de chi for some dessert. We ordered the sesame shaved ice to share. we were very disappointed. The snow ice tasted very dry. the snow ice was not flavoured evenly, when we ate to the centre of the dessert. It got so dry, and the colour of the snow ice was much lighter than the outside one. We were so disappointed!