Read full review
2012-12-30
23 views
I just had a bad experience with Canopy. Their service is horrible.1. I wanted to make a phone reservation... Called three times but no one pick up.2. Walk in and was left standing outside waited for 3 mins before someone serves us.3. Ice water are served without coaster. I'm not trying to be fussy here.. But don't you know water vapor is going to make my table wet?4. We ordered a hot chocolate and a hot chai vanilla... Drinks order came in 30 MINS AFTER my order. What make things worse.. Both
1. I wanted to make a phone reservation... Called three times but no one pick up.
2. Walk in and was left standing outside waited for 3 mins before someone serves us.
3. Ice water are served without coaster. I'm not trying to be fussy here.. But don't you know water vapor is going to make my table wet?
4. We ordered a hot chocolate and a hot chai vanilla... Drinks order came in 30 MINS AFTER my order. What make things worse.. Both drinks are NOT even HOT.. They are only slightly warm. It feels like drinks prepared are left there for sometime before serving it!
5. We ordered an Egg Benedict and Scramble Eggs with Smoked Salmon... Waited for 45 mins.. Food is not served.. Waited for 55 mins.. Realize other tables who came later than us got served earlier than us! Called a waiter and told the waiter to check our orders as we have waited for almost one hour and other people got served first. Waiter said okay.. We waited for ANOTHER 10 mins.. Not only the food is NOT SERVED, the Waiter did not even follow up on our request.
6. We got really pissed and called another waiter to cancel all our orders and called for bill. Bill came without any apology. Paid for the half drank drinks and seriously with such service I really feel like walking out without paying a single cent bcos I do not think they deserve it.
Seriously if the waiting time is so long, please inform customer prior their order. Even if you screw up our orders, I would expect a simple apology to be given and to expedite on our request.
No follow up, no apology, no info... Just bad service.
I'm utterly disappointed with their service and hope they take this feedback seriously else they are going to lose much more customer in the future.
Post