It is food outing like this that make me feel reviews platforms are important as it allows everyone including the restaurant owners to know about how well things are running at the shop. Pop by after lunch for a milk tea and kaya toast (heehee had a craving despite finishing lunch). The place is slightly dim abut is nicely decorated with cubicle seats and normal rectangular tables as well. The shock came when i was pulling out the green arm chair and saw strains of hair and paper bits on it. On closer look, i realized all the chairs were in similar condition, oldish and slightly stained but to have rubbish on it is quite a turn off. But i did not make a big fuss out of it, hesitated for 2 secs then decided to just sweep the hair and paper bits onto the floor. It took a while for my kaya toast to arrive as it was left at the counter and i had to signal one of the staff to send it to me, it was left there for more than 2 minutes actually. From far the toast bread already look weird and was further confirmed when served to me. Not the usual xin wang standard i was telling
myself. Anyway proceeded to cut the toast up with fork and knife, that's where the disappointment happened, the bread apparently had a charred section, so bad that when i cut it up, the charred portion was also seen on the inner sides. it was obvious that kaya was spread over it to cover it. i wouldn't mind that its well done but at least scrap away the charred portion before adding the kaya etc. I immediately alerted the restaurant manager about it and told him to just charge me for the drink. I must applaud him for remaining calm and waiving off my milk tea charges. I do hope the kitchen staff work with him to prevent this from happening again. As for the interior and condition of the chairs, i certainly hope the management will do something about it. Having gripe so much, i must still say i love xin wang for its ambiance and food variety but if the quality is to continue to go south, its seriously going to lose more customers. Nevertheless thumbs-up for the nice milk tea.
Date of Visit: Aug 01, 2013 Other Ratings: